Frequently Asked Questions
Common questions about PaidSoon — how it works, pricing, integrations and getting started.
What does PaidSoon do?
PaidSoon helps businesses follow up overdue invoices automatically. It monitors unpaid invoices, sends polite reminder emails, tracks promises to pay, pauses reminders for disputes and gives you a clear debtor dashboard.
What accounting software does PaidSoon support?
PaidSoon currently supports Stripe Connect in private beta. MYOB Business is available to early-access users while we finish validating full production support; Xero and QuickBooks Online integrations are planned.
Does PaidSoon send emails in my name?
Yes. Paid plans may support your own sender name and email domain. During private beta, some emails may be sent from a PaidSoon-managed domain while deliverability and domain settings are finalised.
What happens when an invoice is paid?
PaidSoon detects the payment through the connected account and automatically stops the reminder sequence.
Can I pause reminders for a specific invoice?
Yes. You can pause, snooze or manually resolve any invoice from your dashboard.
What if a customer promises to pay?
You can record the promise-to-pay date. PaidSoon pauses reminders until that date passes, helping you avoid unnecessary follow-ups.
What if an invoice is disputed?
Mark the invoice as disputed and PaidSoon will pause the reminder sequence. You can resume reminders when the dispute is resolved.
Is there a free trial?
PaidSoon plans to offer a free trial. During private beta, access may be limited to invited users and early access customers.
Can I cancel at any time?
Yes. PaidSoon is designed with no lock-in contracts. Subscription cancellation details will be available in account settings once public billing is enabled.
Is PaidSoon a debt collector?
No. PaidSoon is an invoice reminder and workflow automation tool. It helps you send professional follow-ups but does not provide legal advice, debt collection services or credit reporting services.