Help Centre
Guides and support resources for setting up and using PaidSoon.
Getting started
Connect your account
Connect your Stripe account using Stripe Connect. PaidSoon uses the authorised connection to monitor invoice status and detect when invoices become overdue or paid.
Configure your reminder schedule
Choose when reminders should be sent after an invoice becomes overdue. For example, you may send a friendly reminder after 3 days, a firmer reminder after 10 days, and a final notice after 21 days.
Review your reminder templates
Select the tone for each reminder stage. PaidSoon includes friendly, firm and final notice templates that can be adjusted to match your business style.
Monitor your debtor dashboard
Use the dashboard to see overdue invoices, current follow-up stage, promise-to-pay dates, dispute status and payment history.
Common tasks
- →Pause reminders for an invoice in dispute
- →Record a promise-to-pay date
- →Resume reminders after a dispute is resolved
- →Manually mark an invoice as resolved
- →Review weekly debtor summary emails
- →Update your billing plan
Need help?
Contact support@paidsoon.com.au and include your business name, the email address on your account, and a short description of the issue.