Record a promise to pay
What happens when your client tells PaidSoon they'll pay by a certain date.
PaidSoon's reminder emails include a link your client can use to commit to a payment date. This tutorial covers what that looks like from both sides.
Before you start
This is initiated by your client, not by you — PaidSoon includes the link automatically in reminder emails. There's nothing to set up beforehand.
Steps
- Your client opens a PaidSoon reminder email and clicks the payment-commitment link.
- They land on a page titled Payment commitment, showing the invoice amount and due date.
- They choose a future date under I will pay by, and can optionally add a short note (up to 500 characters) explaining the delay.
- They click Confirm commitment.
What you'll see
You receive a notification email when a client records a promise to pay. In your dashboard, the invoice shows a 🤝 Pays [date] badge — click it to see the promise details, including any note your client left.
Reminders pause automatically
While a promise to pay is active, PaidSoon does not send further reminder emails for that invoice. You don't need to pause it manually.
What happens next
- If the client pays by the promised date, the invoice moves to a paid status on the next sync.
- If the promised date passes without payment, the promise is marked broken and PaidSoon resumes the normal reminder sequence automatically.
Common problems
- Client says the link didn't work — promise links only work for invoices that are still outstanding; if the invoice was already paid or resolved, the link no longer accepts a new promise.
- Client wants to change their promised date — they can use the same link again before the original date passes to update it, subject to PaidSoon's normal limits on repeated promises for the same invoice.