Pause reminders on an invoice
Temporarily stop automated follow-up emails for one or more invoices.
If a client disputes a charge, needs more time, or you simply want to hold off, you can pause an invoice's reminder sequence without losing its follow-up history.
Before you start
The invoice you want to pause must currently have a Pending status — invoices that are already paused, snoozed, paid, or resolved use different controls (see manually resolve an invoice).
Steps
- Go to your dashboard's invoice table (
/dashboard). - Select one or more invoices using the checkboxes. A bulk action bar appears at the top of the table once at least one invoice is selected.
- Click Pause.
What you'll see
The selected invoices immediately show a Paused status badge. No further reminder emails are sent for them while paused.
Use Dispute when the invoice is formally disputed
The bulk action bar also includes Dispute and Resolve dispute for disputed invoices. Use Pause for temporary holds, and use Dispute when you want the invoice status to be tracked as disputed until it is resolved.
What happens next
Paused invoices stay in your dashboard but are skipped by the reminder cron until you resume them. To resume, select the paused invoice(s) and click Resume — reminders pick back up from where the schedule would normally place them.
Common problems
- "Resume" is disabled — you can only resume invoices that are currently Paused; check your selection doesn't include invoices in a different status.
- Client paid while paused — once your invoice source reports the invoice as paid, it moves to a paid status automatically on the next sync, regardless of pause state.